Website Maintenance, Support, and Hosting
Why worry about managing your website on top of trying to do what you do best, running your business! Let us do what we do best and keep your website running smoothly and secure with platform and plugin updates, backups, and disaster recovery.
We’ll manage your website while you manage your Business
Instead of hiring a new staff developer, which can be really expensive and includes lots of overhead with paying for health care, retirement, etc., or taking on the burden yourself when you have better things to do with your time and expertise, you could look towards Creo Coding as the answer.
We offer a variety of services as a part of our maintenance plans including system updates, backup management and restoration, email and phone support, and system recovery in case the site goes down.
On top of this, each month accrues a set of “Optional Use Hours” which act as a bank of time you can have us use to develop new features or functionality, new projects, help with content, etc. These hours roll over each month when you don’t use them and you can also borrow time from later months if you have a bigger task that needs addressing now.
All of our Maintenance Plans Include
Optional Use Hours
Each plan has a set number of hours that build up each month. These hours can be used for a variety of different website services including design, development, and saved up for new projects.
Email + Phone Support
Know that someone will always be there to answer any questions you have. Whether it’s help or training on entering content, support for your customers, general consultation, or if you just want to bounce new ideas off of someone – we are here for you.
Daily Backups
If you host through us or host elsewhere, we will setup nightly backups of your website and it’s database. This will allow us to restore your website to a previous state in the event something goes wrong. 3 days worth of backups will be kept.
Security Updates
We will keep your WordPress or Drupal site up to date with the latest security releases. This will ensure your website is not open to potential security threats and hackers.
Multiple Site Discounts
Do you have more than one website that requires maintenance? We offer discounts on our Professional and Epic plans for each additional site you sign up with.
Website Maintenance & Support
Keep your website secure, fast, and up-to-date with our maintenance packages.
All packages include email/phone support, security monitoring, regular backups, disaster recovery, and banked development hours for enhancements.
Essential Care
- 2 banked development hours per month
- Daily backups with external storage
- Security monitoring and malware scanning
- WordPress/plugin updates and compatibility testing
- Email support (response within 24 hours)
- Emergency support for critical issues
Business Care
- 4 banked development hours per month
- Everything in Essential Care
- Priority email and phone support (response within 4 hours)
- Monthly performance reports
- SEO monitoring and recommendations
- Content updates and minor design tweaks
Priority Care
- 6 banked development hours per month
- Everything in Business Care
- Same-day response for all requests
- Quarterly strategy consultation
- Proactive optimization recommendations and monitorign
- Dedicated support line
How Banked Hours Work:
Use hours for content updates, feature additions, design changes, or troubleshooting – Unused hours roll over for up to 3 months
Additional development beyond banked hours: $125/hour – Track your hours through monthly reports
Maintenance and Hosting Addons
On top of the plans listed above, we also offer hosting and extra security services to keep your website running smooth and secure.
Hosting
- 10 GB Storage
- 99.9% Up Time
- 1 Domain / Up to 5 Sub Domains
- Daily Backups
- Disaster Recovery
Sucuri
- Live Scanning
- Malware Removal
- Blacklist Protection & Removal
- Customer Support
- DDoS Mitigation
Frequently Asked Questions
What can I use my Optional Use hours for?
What do you need to get started?
What do you use to host?
Do I need a Maintenance Plan in order to host my site with you?
What happens if my site is hacked?
If requested we will set up Sucuri protection monitoring on your website which will not only help block malicious activity but will also monitor and alert us if something goes wrong. In this event we can perform a cleanup to remove or repair the corrupted files to restore the site. In the event that the site can not be repaired, we keep multiple backups of our sites which will allow us to restore to a previous state before the site was compromised. In either case password resets will be forced on the server’s FTP, database, and administrator accounts to remove the likelihood that it will happen again.
Can I cancel any time?
Definitely! Both our maintenance plans and hosting can be cancelled at any time. You would still be billed for the last month that services were provided. We will also help migrate your site off of our server to another host, if you were hosting through us, and will remove our administrative accounts from your site. When you cancel we will also provide you with a technical document which outlines accounts, information on your website, database, and any other information (such as registrar information) which you can keep for yourself or hand off to another developer.
Can I get a refund for unused hours?
Unfortunately we can not refund any unused hours at this time. We recommend downgrading the plan to a lower price and accrual rate if the number of hours is too high.
Can I host a website with you that was built by someone else?
Ready to Get Started?
Schedule a free 30-minute discovery call to discuss your project and see if we’re a good fit. No pressure, no sales pitch – just a conversation about your business and how we might help.